You have 7-14 days for most products from date of delivery to return items for a full refund if the item is defective, damaged, or the incorrect product. Time to return will be shown on the product page prior to purchase. Please contact us at firstname.lastname@example.org with your order number to create a return.
Most orders ship within 1 business day and with the chosen option speed during checkout.
You may refuse delivery by contacting the shipping carrier of your order however doing so you agree to forfeit the amount paid for shipping to us from your refund.
In no event should you disclose to anyone your password, security questions, or any other credentials used to access your Payments Account ("Credentials"). You should contact us AT ONCE if you believe your Credentials have been lost, stolen or otherwise compromised by anyone, or if you believe that a transaction has been or may be made using your Payments Account without your permission involving your balance or registered bank account (an "Unauthorized Transaction").
Under federal law, your liability for Unauthorized Transactions is determined by how quickly you report it to us. If you tell us within two (2) Business Days (as defined below) after you learn of the compromise of your Credentials, you can lose no more than $50 if someone used your Credentials without your permission. If you do NOT tell us within two (2) Business Days after you learn of the compromise of your Credentials, and we can prove we could have stopped someone from using your Credentials without your permission if you had told us, you could lose as much as $500.
In addition, you must inform us of any Unauthorized Transaction that appears in the transaction history in your Payments Account within 60 calendar days from the date we either (1) sent a notice to you that your account statement is available or (2) you otherwise learned of the Unauthorized Transaction by accessing your account history on our site or from your bank. If you do not inform us within 60 calendar days, you may not get back any money that you lost after the 60-day period and prior to your notice to us if we can prove that we could have stopped someone from taking the money if you had told us within such time period. If a good reason (such as a long trip or hospital stay) prevented you from telling us, we will extend the time periods accordingly.